Frequently Asked Questions
Before contacting us, please take the time to read our FAQ. You might find the answer to your question there and save time. We have gathered here the answers to the most common questions our customers ask us.
1. What payment methods do you accept?
We accept major credit cards (Visa, Discover, MasterCard, American Express, Diners Club, Google Play, Apple Pay, Shop Pay), PayPal, and other secure payment methods depending on your location.
2. How long does delivery take?
Delivery usually takes between 5 and 8 business days, depending on your location. You will receive a tracking number as soon as your order is shipped. Please see our delivery policy for more details.
3. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our site or the carrier’s site.
4. What is your return policy?
We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase, you can return the product within 30 days for a full refund. Please see our return policy for more details.
5. How can I return a product?
To initiate a return, please contact our customer service with your order number and the reason for the return. We will provide you with instructions on how to send the product back.
6. Do your products come with a warranty?
Yes, our products come with a one-year limited warranty covering manufacturing defects. If you encounter any issues with your product, please contact us, and we will be happy to assist you.
7. Do you ship internationally?
We offer delivery within France. Please note that international orders may be subject to customs duties or taxes, which are the customer’s responsibility.
8. Can I modify or cancel my order after placing it?
If your order has not yet been shipped, you can contact us to modify or cancel it. Once the order is shipped, we can no longer make changes, but you can return it after receipt.
9. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately with photos of the issue, and we will arrange a replacement or refund.
10. What should I do if my order is lost?
If your order has not arrived within the estimated time and the tracking information is unclear, please contact our customer service, and we will help resolve the issue.
12. Do you offer discounts or promotions?
Yes, we regularly offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay informed about the latest offers!
13. Can I get help with my order?
Absolutely! Our customer service team is here to help. Feel free to contact us by email at info@hiverline.com