FAQs

Before contacting us, please take a moment to read our FAQ . You may find the answer to your question there and save yourself some time. We have compiled answers to the most common questions our customers ask us.

1. What payment methods do you accept?

We accept major credit cards (Visa, Carte Bancaire MasterCard, American Express, Shop Pay), PayPal, Klarna and other secure payment methods, depending on your location.

2. How long does delivery take?

Delivery typically takes between 5 and 8 business days, depending on your location. You will receive a tracking number as soon as your order is shipped. See our delivery policy for more details.

3. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or on the carrier's website.

4. What is your return policy?

We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase, you can return the product within 30 days for a full refund. See our return policy for more details.

5. How can I return a product?

To initiate a return, please contact our customer service department with your order number and the reason for the return. We will provide you with instructions on how to return the product.

6. Is there a warranty on your products?

Yes, our products come with a one-year limited warranty that covers manufacturing defects. If you experience any issues with your product, please don't hesitate to contact us, and we'll be happy to help.

7. Do you ship internationally?

We offer delivery within France. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.

8. Can I modify or cancel my order after I've placed it?

If your order hasn't shipped yet, you can contact us to modify or cancel it. Once the order has shipped, we won't be able to make any changes, but you can return it after receiving it.

9. What should I do if I received a damaged or defective item?

If you have received a damaged or defective item, please contact us immediately with photos of the problem, and we will arrange a replacement or refund.

10. What should I do if my order is lost?

If your order has not arrived within the estimated timeframe and the tracking information is unclear, please contact our customer service, and we will help you resolve the issue.

12. Do you offer discounts or promotions?

Yes, we regularly offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay informed about the latest offers!

13. Can I get help with my order?

Absolutely! Our customer service team is here to help. Feel free to contact us by email, phone, or via our online chat for any assistance.