Hiverline.com Returns and Exchanges Policy
At Hiverline, we are committed to offering you high-quality products and excellent customer service. We understand, however, that sometimes a product may not meet your expectations or may require an exchange. This Returns and Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. For any questions or return requests, please contact us via our support email address: support@hiverline.com
1. General Returns and Exchanges
If you are not entirely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange. After this period, we will unfortunately not be able to accept your request.
Returned or exchanged items must be in their original condition, unworn, unwashed, and with original tags attached.
2. Returns and Exchanges Procedure
To initiate a return or exchange, follow these steps:
Contact us by email at support@hiverline.com specifying your order number, the item(s) you wish to return or exchange, and the reason for this request.
Our customer service team will review your request and provide you with the necessary instructions for the return or exchange, including the return address.
Carefully package the item you are returning, making sure to include the invoice or a document indicating the order number.
Ship the item to the address we provide you. You are responsible for return shipping costs, except in cases of defective products or errors on our part.
Once we have received the returned item, our team will examine its condition. If the item meets our return criteria, we will proceed with the refund or exchange.
3. Refunds
Refunds will be processed within 2 days of receiving the returned item. The refund will be made via the same payment method used for the initial purchase.
Original delivery fees will not be refunded, except in cases of defective products or errors on our part.
4. Defective Products or Order Errors
If you receive a defective product or if we have made an error in your order, please contact us immediately at support@hiverline.com. We will cover the return shipping costs and arrange for a quick refund or exchange.
5. Contact Us
If you have questions or concerns regarding our returns and exchanges policy, or if you need assistance returning an item, please do not hesitate to contact us at the following email address: support@hiverline.com. Our customer service team is here to help you.
At Hiverline, we strive to ensure your satisfaction at every step of your shopping experience. We thank you for trusting our brand and we are committed to resolving any issues quickly and efficiently, while offering you products of exceptional quality.